Fitscales Direct Terms
Fitscales Direct is a weekly implementation support service designed to simplify healthy living through practical nutritional guidance and accountability.
Members may choose between delivery coordination, collection options, or Shop With Me™ experiences, depending on availability and service coverage.
A minimum of two weeks' notice is required before switching away from delivery services to allow sufficient operational planning.
Cancellation requests apply to future billing periods and do not affect services already arranged or ingredients already purchased on a member's behalf.
Shop With Me™ experiences remain subject to coach availability and local service coverage.
Nutritional Implementation Cycles
Fitscales Direct is designed to provide consistency, practicality, and sustainable implementation rather than frequent dietary reinvention.
Members receive recommendations based on their goals, preferences, dietary requirements, and lifestyle. Once selected, nutritional implementation plans remain active for a minimum cycle of two weeks before significant changes can be requested.
Minor adjustments, such as substituting ingredients due to availability, allergies, or preferences, may be accommodated where possible.
Major changes, including significant calorie adjustments, complete dietary preference changes, or switching implementation methods (e.g., Delivery, Collection, or Shop With Me™), require a minimum of 14 days' notice and will take effect in the next implementation cycle.
This approach allows Fitscales Direct to maintain quality, minimise food waste, support operational efficiency, and encourage consistency in achieving long-term wellness goals.
Collection Policy
Orders selected for collection must be collected within the allocated Collection Window provided at the time of booking.
Perishable items may be held for up to four hours following the end of the Collection Window, after which they may be donated, disposed of, or returned to stock where appropriate and permitted by food safety regulations.
Where feasible, we will attempt to contact customers regarding missed collections. Collection rescheduling may be available, subject to operational capacity and a discretionary rescheduling fee.
Refunds for uncollected orders involving perishable items are generally not available and may be issued as replacement products or store credit at our discretion.
Shop With Me™
Shop With Me™ experiences are intended to support members in implementing their nutritional recommendations in real-world settings.
Coach availability varies by location. While every effort will be made to accommodate preferred dates and locations, sessions remain subject to availability and service coverage.
Shop With Me™ sessions focus on education, accountability, and practical decision-making aligned with the member's active implementation cycle.
For assistance, please contact support@fitscales.health.